Privacy Policy

Last Updated: August 30, 2025

 

LIFMOCER is committed to protecting your personal data and respecting your privacy rights. Our website is managed and maintained by LIFMOCER (hereinafter referred to as "we"). This Privacy Policy outlines how we collect, use, process, store and protect your personal data. By using the services provided by our website, you agree to the terms of this Privacy Policy.

These policies should be read together with our Return and Refund Policy, Terms of Service, Shipping Policy, and Payment Methods.

Collection of Personal Data

When you interact with our website, contact us or purchase our products, we collect your personal data, including:

1. Contact information: name, email address, phone number, postal address.
2. Product information: information about the lithium battery products and services you purchased, including product specifications and quantity.
3. Payment and order information: payment method details, including credit card information and order details.
4. Communication history: records of your communications with our customer support team.

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Definition and Types of Cookies

Cookies are small pieces of text stored on your device to improve website functionality and user experience. We use the following types of Cookies:

• Essential Cookies: Required for website operation and core functionality.
• Performance Cookies: Help us analyze site usage and improve performance.
• Advertising/Marketing Cookies: Used to deliver personalized ads and marketing communications.

You can manage or disable cookies via your browser settings, but please note that some features may be affected.

Purpose of Collection and Use

We collect and use your personal information for the following purposes:

1. Provide and improve the Services: Process payments, fulfill orders, manage accounts, arrange shipments, handle returns/exchanges, and other related functionalities.
2. Marketing and Advertising: Send promotional communications and show targeted ads.
3. Customer Support: Respond to inquiries, provide technical support, and resolve issues.
4. Security and Fraud Prevention: Detect, investigate, and prevent fraudulent or malicious activity.

Legal Basis for Processing (EEA Users)

• Contractual necessity: To provide requested products/services.
• Legal obligations: Compliance with applicable laws and regulations.
• Consent: Explicit consent provided for marketing or other purposes.
• Legitimate interests: Improve services, detect fraud, maintain security.

Sharing of Personal Information

We may share your personal information with third-party services, including:

• Payment Processors: Facilitate transactions.
• Shipping and Logistics Providers: Ensure timely delivery.
• Affiliates and Partners: Improve products and services.
• Government Agencies: Comply with legal obligations.
• Analytics/Marketing Tools: Services like Google Analytics; users may opt out via provided links.

International Data Transfers

Your data may be transferred to countries outside your residence, including Hong Kong. We take measures to ensure compliance with applicable data protection laws.

Data Security

We implement strong measures including:

1. Encryption: Protects data in transit and at rest.
2. Access Control: Limits access to authorized personnel.
3. Firewalls: Prevent unauthorized system access.

Data Retention

We retain personal data as needed to fulfill purposes, including:

• Order History: 6 years for accounting/tax purposes.
• Communication History: Until deletion request.
• Payment Information: 1 year after last transaction.

After retention period, data is securely deleted or anonymized unless legally required to retain longer.

Your Rights

Depending on your location, you may have rights such as access, correction, erasure, objection, portability, withdrawal of consent, and opting out of sale/sharing. Contact us to exercise these rights.

Automated Decision-Making

We do not perform automated decision-making or profiling that has legal or significant effects on you without your consent.

Notice for California Residents (CCPA/CPRA)

California residents have rights including:

• Know what personal information is collected, used, disclosed, and sold.
• Request deletion of personal information (with exceptions).
• Opt out of sale or sharing of personal information.
• Non-discrimination for exercising privacy rights.

Submit requests via support team with "California Privacy Rights" in the subject. Verification may be required.

Children’s Privacy (COPPA)

Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect data from children. If inadvertently collected, data will be deleted. Parents/guardians may contact us to request removal.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies.

Data Protection Officer (DPO)

For EEA users, you may contact our DPO for GDPR-related concerns: service@lifmocer.com.

Complaints

Contact us for complaints regarding data handling. EEA users may also contact local supervisory authorities.

Changes to This Policy

We may update this Privacy Policy to reflect technology, legal, or business changes. Updated versions will be posted with a revised "Last Updated" date.

Acceptance of This Policy

By using our website or services, you confirm that you have read, understood, and agreed to this Privacy Policy.

Contact Us

Company: LIFMOCER Limited (Hong Kong)
Registered Address: RM C, 6/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: service@lifmocer.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)