Shipping Policy

Last Updated: August 30, 2025

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Thank you for choosing LIFMOCER! Your satisfaction and safety are our top priorities.

To ensure the safety, integrity and timeliness of lithium battery products during transportation, please review the following shipping policy for details on how we handle transportation and delivery.

These policies should be read together with ourĀ Return and Refund Policy, Terms of Service, Privacy Policy, and Payment Methods.

Packaging Requirements

All lithium battery products must use professional lithium battery transportation packaging materials to ensure that the products are fully protected during transportation and avoid collisions, extrusions, short circuits, etc.
The packaging has good sealing to prevent the battery from getting damp and water during transportation.

Shipping Destination

We currently ship to countries around the world.
We do not ship to remote countries such as Alaska, Hawaii or Puerto Rico where there is no logistics access.
Most of our orders are shipped from our warehouses in the United States and Germany, and a small number of orders will be shipped from China (which will be notified on the product page).

Shipping Cost

All orders are shipped free of charge.

Delivery Time and Order Processing Time

  • Domestic shipping time is usually 3ā€“7 business days (Monday to Friday). If shipped from China, delivery may take about 20 days depending on inventory and your location.
  • Orders are typically processed within 1ā€“3 business days (Mondayā€“Friday). Orders placed on weekends or holidays will be processed the next business day. Once your order is shipped, you will receive a confirmation email with tracking information.
  • Order Processing Notes: Customized orders may require additional production time. Estimated timelines will be communicated after order confirmation.

Tracking & Notifications

Once your order ships, you will receive a confirmation email with tracking details. You can also track your order status through your account dashboard. If tracking information has not updated after 5 business days, please contact our customer support team.

Delays

Shipping may be delayed due to factors beyond our control, such as natural disasters, warehouse incidents, transportation strikes, or peak holiday seasons. We will notify you promptly in the event of any delays and work to resolve issues as quickly as possible.

Damage or Loss During Shipping

While we take every precaution to ensure that your order is delivered safely, if damage or loss occurs during shipping, please contact our customer service team within 48 hours of receiving your order or the estimated delivery date. We will work with you to resolve any issues.

Shipping Restrictions

Due to international regulations on lithium battery transportation, certain regions may face shipping restrictions. If your order cannot be shipped, our team will contact you to discuss alternative solutions or arrange a refund.

Taxes & Duties

International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the customerā€™s responsibility and are not included in the product price or shipping cost. LIFMOCER will provide accurate customs documentation to assist in clearance.

Address Changes

Once shipping is completed, we are unable to change the shipping address. If you need to change the delivery location of your order, please contact our customer support team within 24 hours

Cancellation

If you change your mind before your order is shipped, we can accept cancellations at any time. If the order has already been shipped, please refer to our Return & Refund Policy.

Special Handling of Order Acceptance and Pricing

Please note that sometimes orders cannot be processed for various reasons. This website reserves the right to refuse or cancel any order at any time for any reason;

  1. Before processing your order, we may ask you to provide additional verification information, such as your phone number and address, to prevent credit or debit card fraud. We have the right to verify your payment details and personal information, and we may cancel orders that we suspect of fraud.
  2. We strive to provide accurate pricing on the website, but errors may occur, such as incorrect prices for items. We reserve the right to refuse or cancel any order, and in the event of incorrect pricing, we may contact you for instructions or cancel the order and notify you of the cancellation, regardless of whether the order has been confirmed and your credit card has been charged.

Safety Check

Important: Please inspect your package upon delivery. If there is visible damage to the packaging, contact our support team immediately before opening or using the product.

Customer Support

Frequently Asked Questions (FAQ)

Q: Can I ship to a remote location?
A: Currently, we do not ship to locations without logistics access such as Alaska, Hawaii, or Puerto Rico. Please contact us if you have questions about your specific address.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can also track it through your account dashboard. If tracking doesnā€™t update after 5 business days, contact our customer support team.

Q: What should I do if my package is damaged or lost?
A: Contact our customer support teamwithin 48 hours of receiving the order or the estimated delivery date. We will help resolve the issue promptly.

Q: Are there any customs duties or taxes?
A: International shipments may incur import duties, taxes, or fees imposed by the destination country. These are the customerā€™s responsibility and are not included in product or shipping prices.

Note: This shipping policy may be updated from time to time. Please check back regularly for the latest version. The most current policy posted on this page applies to all orders.